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SUBRAMANIAN Dilip

PhD, Social and Historical Anthropology

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People & Organisations
PhD, Social and Historical Anthropology

Dilip SUBRAMANIAN is Full Professor in the People & Organisation Department at NEOMA Business School. He teaches Organisational Theory and Human Resource Management, Leadership, the Sharing Economy, and Luxury Management in graduate level and MBA programmes. He is also the director of the MSc International Luxury Management (IMLux) programme which Neoma runs jointly with MIP Politecnico di Milano and offers students a double degree. Dilip’s research interests lie mainly in the area of Sociology of Work in both the manufacturing and service Sector. He is currently investigating the impact of the introduction of digital technology on the organization of work in public sector utilities and the catering industry. He has published in several international peer-reviewed publications such as Work and Occupations, Economic and Industrial Democracy, and Modern Asian Studies.

Areas of research

  • Digitalisation
  • Customer Relations
  • Work Organization
  • Frontline employees

Recent academic contributions

  • SUBRAMANIAN, D., F. RENIOU, "Quand le personnel de vente en front-office perturbe le traitement des réclamations", Revue Française de Gestion, September 2023, vol. 4, no. 311, pp. 31-52
    DOI : 10.3166/rfg.311.31-52
  • SCHNEIDER, A., D. SUBRAMANIAN, J.-B. SUQUET, P. UGHETTO, "Situating service work in action: A review and a pragmatist agenda for analysing interactive service work", International Journal of Management Reviews, January 2022, vol. 24, no. 1, pp. 25-50
    DOI : 10.1111/ijmr.12259
  • ERNST, B. A., G. C. BANKS, A. LOIGNON, K. A. FREAR, C. E. WILLIAMS, L. M. ARCINIEGA, R. K. GUPTA, G. KODYDEK, D. SUBRAMANIAN, "Virtual charismatic leadership and signaling theory: A prospective meta-analysis in five countries", Leadership Quarterly, October 2022, vol. 33, no. 5, pp. 101541
    DOI : 10.1016/j.leaqua.2021.101541

Article

  • SUBRAMANIAN, D., F. RENIOU, "Quand le personnel de vente en front-office perturbe le traitement des réclamations", Revue Française de Gestion, September 2023, vol. 4, no. 311, pp. 31-52
    DOI : 10.3166/rfg.311.31-52
  • ERNST, B. A., G. C. BANKS, A. LOIGNON, K. A. FREAR, C. E. WILLIAMS, L. M. ARCINIEGA, R. K. GUPTA, G. KODYDEK, D. SUBRAMANIAN, "Virtual charismatic leadership and signaling theory: A prospective meta-analysis in five countries", Leadership Quarterly, October 2022, vol. 33, no. 5, pp. 101541
    DOI : 10.1016/j.leaqua.2021.101541
  • SCHNEIDER, A., D. SUBRAMANIAN, J.-B. SUQUET, P. UGHETTO, "Situating service work in action: A review and a pragmatist agenda for analysing interactive service work", International Journal of Management Reviews, January 2022, vol. 24, no. 1, pp. 25-50
    DOI : 10.1111/ijmr.12259
  • SUBRAMANIAN, D., B.ZIMMERMANN, "Voice in French corporate training: A critical issue in developing employee capability", Economic and Industrial Democracy, May 2020, vol. 41, no. 2, pp. 296– 322
    DOI : 10.1177/0143831X17704311
  • RENIOU, F., A.ROUQUET, D.SUBRAMANIAN, "Comment un client est-il qualifié de « déviant » par un employé au contact ? L’apport de la théorie de l’étiquetage", Management & Avenir, September 2018, vol. 103, no. 5, pp. 43-66
    DOI : 10.3917/mav.103.0043
  • SUQUET, J.-B., D.SUBRAMANIAN, "Unpacking the service triangle: arranging power relations between front-line occupations", Work and Occupations, March 2018, vol. 45, no. 1, pp. 38-81
    DOI : 10.1177/0730888417736095
  • RENIOU, F., A.ROUQUET, J.-B.SUQUET, D.SUBRAMANIAN, "Réclamations « déviantes » des clients : Quelles réponses pour les organisations ?", Finance Contrôle Stratégie, November 2017, vol. 20, no. 3, pp. 1-24
  • SUQUET, J.-B., D.SUBRAMANIAN, "Esprit de corps et jeux de distinction étudiants : deux faces d'un week-end d'intégration dans une école de commerce", Sociologie, January 2016, vol. 7, no. 1, pp. 5-22
  • SUBRAMANIAN, D., "‘No room for class struggle in these national undertakings’: Providing social welfare for Indian state sector industrial workers (circa 1950-2000)", Modern Asian Studies, September 2015, vol. 49, no. 5, pp. 1526-1579
    DOI : 10.1017/S0026749X1400050X
  • SUBRAMANIAN, D., "From Monopoly power to deregulated markets: The travails of a state-owned firm (ITI Ltd)", Contributions to Indian Sociology, February 2014, vol. 48, no. 1, pp. 73-102
    DOI : 10.1177/0069966713502422
  • SUBRAMANIAN, D., J.VERD, J.VERO, ZIMMERMANN, "Bringing Sen's Capability Approach to work and human resource practices", International Journal of Manpower, April 2013, vol. 34, no. 4, pp. 292-304
  • SUBRAMANIAN, D., B.ZIMMERMANN, "Training and Capabilities in French Firms: How Work and Organisational Governance Matter", International Journal of Manpower, April 2013, vol. 34, no. 4, pp. 326-344
  • SUBRAMANIAN, D., "Work and autonomy in the assembly of printed circuit boards: An ethnographic account", Contributions to Indian Sociology, June 2009, vol. 43, no. 2, pp. 183-216
  • SUBRAMANIAN, D., "The politics of Technology and Site Location: impact of state Interventionism on an Indian Public Sector Firm", NETCOM, March 2009, vol. 23, no. 3-4, pp. 201-220
  • SUBRAMANIAN, D., "Occupational Mobility and Internal Labour Markets: public Sector Workers' Struggles in Bangalore", International Review of Social History, December 2008, no. 53, pp. 425-457
  • SUBRAMANIAN, D., "Review essay: Indian labour. The benefits of plurality", Contributions to Indian Sociology, January 2005, vol. 39, no. 1, pp. 143-149

Book chapter

  • SUBRAMANIAN, D., "Incertitude et urgence : le quotidien des travailleurs d’un site de fabrication" in Les travailleurs du médicament., P. FOURNIER, C. LOMBA , S. MULLER Eds, Collection Clinique du travail, pp. 177-198, 2014
  • SUBRAMANIAN, D., "La pérennité d'une politique sociale bureaucratique. Le cas d'une entreprise publique indienne de télécommunications" in Le salariat à statut - Genèses et cultures., CARTIER Marie, RETIERE Jean-Noël, SIBLOT Yasmine Eds, Presses Universitaires - Pour une histoire du travail, pp. 143-157, 2010
  • SUBRAMANIAN, D., "ITI (Inde) face à la dérégulation" in Entreprises et crises économiques au XXème siècle, Actes du colloque de Metz., COMMAILLE Laurent Ed., Centre régional Universitaire Lorrain d'histoire, pp. 109-117, 2009
  • SUBRAMANIAN, D., "Voluntary Retirement Schemes" in Oxford Companion to economics in India., BASU Kaushik Ed., Oxford University Press, pp. 753-755, 2007

Books

  • SUBRAMANIAN, D., Telecommunications industry in India: State, Business and Labour in a Global Economy, Social Science Press, 2010

Academic conferences

  • SUBRAMANIAN, D., R. BEAUJOLIN, C. WORLEY, "Work Identity and Digitization: A Situated Perspective" in EGOS Colloquium, 2020, Online/ Hamburg, Germany
  • SUBRAMANIAN, D., "Understanding the roles of the different categories of front office staff in complaints management: a role theory perspective" in Frontiers in Service 2019, 2019, Singapore, Singapore
  • SUBRAMANIAN, D., J.-B. SUQUET, "Unpacking the service triangle: An occupational reading of front office complaint handling work" in EGOS Colloquium, 2015, Athens, Greece
  • SUBRAMANIAN, D., A.ROUQUET, C.VAN DER VEKEN, F.RENIOU, "When frontline employees complain about customers: the labeling of deviant customer complaining" in 13th International Research Conference in Service Management, 2014, France
  • ROUQUET, A., D.SUBRAMANIAN, C.VAN DER VEKEN, F.RENIOU, "Quand l’organisation se plaint de ses clients réclamants : une conceptualisation des réclamations déviantes" in 2e Journées D’études internationales sur la gestion des clients, NEOMA Business School, 2013, France
  • SUBRAMANIAN, D., F.RENIOU, "Pour une meilleure compréhension de l’articulation des rôles du front et du back office dans la gestion des réclamations" in 2e Journée d’Etude Internationale sur la Gestion des Clients, NEOMA Business School, 2013, France
  • SUBRAMANIAN, D., "ITI (Inde) face à la dérégulation" in Entreprises et crises économiques au XXème siècle, Université de Metz, 2005, France

Participation at an academic or professional conference

  • SUBRAMANIAN, D., J.SUQUET, "Unfolding the service triangle: resolving tensions through cooperation among frontline workers" in WES conference, 2016, Leeds, United Kingdom
  • SUQUET, J.-B., D.SUBRAMANIAN, "Unpacking the service triangle: An occupational reading of front office complaint handling work" in EGOS, 2015, Athens, Greece
  • SUBRAMANIAN, D., "Understanding how companies organize service recovery: the role of the front office" in AMA SERVSIG Conference, 2014, Greece
  • SUBRAMANIAN, D., B.ZIMMERMANN, "Learning at the workplace: A capability-based perspective" in Management Learning: Learning to Publish, Publishing to Learn, 2013, United Kingdom
  • SUBRAMANIAN, D., "Occupational Mobility and Internal Labour Markets: Public Sector Workers' Struggles in Bangalore (circa 1960-1980)" in (De)Standardisation of Work Biographies in the 20th century: Historical and Sociological Perspectives on Regulatory Norms and Social Practices, 2012, Germany
  • SUBRAMANIAN, D., "Travailler dans l'industrie pharmaceutique : incertitudes et urgences" in 4e Congrès International de la Chaine des Médicaments, 2011, France
  • SUBRAMANIAN, D., "The emergence and decline of bureaucratic paternalism: Managerial policies in an Indian public sector firm" in International workshop Space, Capital and Social History in South Asia, 2010, Germany
  • SUBRAMANIAN, D., M.LAMBERT, J.VERO, B.ZIMMERMANN, "Formation et développement professionnel : la responsabilité des entreprises en question" in Capright Final Conference, 2010, France
  • SUBRAMANIAN, D., "Workers' response to deregulation in an Indian public sector company" in International colloquium Neoliberal Crises in Post-Reform India. Ethnographic Perspectives on Agrarian and Industrial Distress, 2009, Germany
  • SUBRAMANIAN, D., "Travail et autonomie dans un atelier d'assemblage de circuits imprimés : le cas d'une entreprise publique indienne" in 12e édition des Journées Internationales de Sociologie du Travail, 2009, France
  • SUBRAMANIAN, D., "Les transformations des politiques salariales en Inde : de la parité des revenus aux accords individualisés" in 3ème congrès de l'Association Française de Sociologie, 2009, France
  • SUBRAMANIAN, D., "Differences and convergences in vocational training programs at a service and manufacturing firm: Some findings from France" in 6e séminaire CAPRIGHT Labour Markets and the Financial Crisis: Exploring the Capability Approach, 2009, United Kingdom
  • SUBRAMANIAN, D., "Construction et démantèlement d'un programme d'aide sociale au sein d'une entreprise publique indienne de télécommunications" in Colloque Ouvriers et employés à statut d'hier à aujourd'hui, 2008, France
  • SUBRAMANIAN, D., "Labour Relations in Public Sector Companies during The Long 1950s. The Case of ITI" in International conference The Long 1950s, 2008, India
  • SUBRAMANIAN, D., "Contesting union and management authority in an Indian public sector company" in International colloquium Labour Crossings: World, Work And History, 2008, South Africa
  • SUBRAMANIAN, D., "An Ethnography of Printed Circuit Board Assembly Work" in 7th International Conference on Labour history, 2008, India
  • SUBRAMANIAN, D., "The Impact of Deregulation on a State-Owned Enterprise: A Case Study of Indian Telephone Industries" in International colloquium Networks, Business History conference, 2004, France
  • SUBRAMANIAN, D., "Sociabilités dans le cadre d'une cité ouvrière à Bangalore : Dooravani Nagar (Indian Telephone Industries)" in Journée séminaire Les dimensions économiques de la ville, 2000, France

Professional journals

  • ROUQUET, A., J.-B.SUQUET, D.SUBRAMANIAN, F.TETTEREL-RENIOU, "« I want my fucking nuggets ! » : l’entreprise à l’épreuve des clients ingérables", The Conversation, October 2018

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